Privacy policy

Information you provide

When you create an account, place an order, or contact us, we collect:

• Personal details: name, email address, phone number, date of birth
• Delivery information: shipping and billing addresses
• Payment details: payment method information, securely processed by third party providers
• Communications: messages, reviews, and feedback you submit

Information collected automatically

When you visit our website, we automatically collect:

• Device information: IP address, browser type, operating system, device identifiers
• Usage data: pages viewed, products browsed, search queries, time spent on site
• Cookies: small data files stored on your device to improve your experience

We use your personal information for the following purposes:

Order processing and fulfilment

Process your orders, arrange delivery, send order confirmations and updates, handle returns and refunds, and provide customer support.

Service improvement

Analyse website usage to improve our products, services, and user experience. Conduct research and development for new features and offerings.

Marketing and communication

Send promotional emails, special offers, and product recommendations only if you have opted in. Share relevant updates about your orders and our services.

Security and fraud prevention

Protect against fraudulent transactions, unauthorised access, and other security threats. Verify your identity for high-value purchases.

Legal compliance

Comply with legal obligations, respond to lawful requests from authorities, enforce our terms and conditions, and resolve disputes.

We do not sell your personal information. We may share your data with:

Service providers

Trusted third parties who help us operate our business, including payment processors, delivery partners, email service providers, and analytics tools. They are contractually bound to protect your data.

Business transfers

If we merge with or are acquired by another company, your information may be transferred as part of the transaction. We will notify you of any such change.

Legal requirements

When required by law, or to protect our rights, property, or safety, or that of our customers or others.

With your consent

Any other disclosures will be made only with your explicit consent.

We implement security measures to protect your personal information:

• Encryption: data transmitted between your browser and our servers is encrypted using SSL/TLS.
• Secure storage: data is stored on secure servers with restricted access and regular security audits.
• Payment security: we never store your full payment card details. Payments are processed by PCI-DSS compliant providers.
• Access controls: only authorised personnel have access to personal data, and they are bound by confidentiality obligations.

While we implement strong security measures, no method of transmission or storage is completely secure. We cannot guarantee absolute security, and we continue to work to protect your information.

You have the following rights regarding your personal information:

• Access: request a copy of the personal information we hold about you.
• Correction: update or correct inaccurate or incomplete information.
• Deletion: request deletion of your personal information, subject to legal retention requirements.
• Marketing opt-out: unsubscribe from marketing emails at any time using the link in our emails or your account settings.
• Data portability: receive your data in a structured, commonly used format.
• Object to processing: object to certain types of data processing, such as direct marketing.

To exercise any of these rights, contact us at hello@upscalevintage.com or through your account settings. We will respond within 30 days.

We use cookies and similar technologies to enhance your browsing experience:

Essential cookies

Required for the website to function, including the shopping cart and login sessions. These cannot be disabled.

Analytics cookies

Help us understand how visitors use the website so we can improve it. These collect anonymous usage data.

Marketing cookies

Used to show relevant advertisements based on your interests. You can opt out through your browser settings.

Preference cookies

Remember your preferences and settings, such as language and region, to provide a personalised experience.

You can control cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, contact us and we will delete it.

Your information may be transferred to and processed in countries outside Ghana, including countries that may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy:

• Account information: until you request deletion or close your account
• Order history: 7 years for tax and accounting purposes
• Marketing data: until you unsubscribe or request deletion
• Analytics data: typically 26 months

We may update this privacy policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of significant changes by email or through a prominent notice on our website. The last updated date at the top indicates when the policy was last revised.

Questions about this policy or how we handle your data: